Please reload

Follow Us

August 5, 2020

Several years ago we were approached by a large outsourced call center company. They had tens of thousands of agents in call centers on five continents, and they didn’t have a unified company culture. Leadership had determined that is was due in part to the fact that t...

June 3, 2020

If you’ve studied education, you might be familiar with the concept of "spacing." It suggests that to spread teaching or reinforcement activities over time increases retention and performance better than teaching the material all at once and move on.

One example is...

April 1, 2020

Training needs to be developed, delivered and maintained. If you have a plan to create it and deliver it, but no plan to keep it updated, it’s a two-legged stool and will topple over sooner or later.

When you are thinking about keeping training up-to-date, consider:

  • ...

February 19, 2020

One of the most difficult and frustrating things we do is sell our training concepts to people who don’t have a background in training.

It usually goes something like this: You’re tasked with creating a training program by an internal customer or a client. They believe...

January 8, 2020

It's 2020, and maybe the year you finally plan to “hang out your own shingle”; that is, to become a consultant, leaving the “security” of your job and being your own boss.

It happens every day in the training business. Sometimes it’s voluntary. You’ve alw...

November 13, 2019

Several years ago, we discussed tips about when to return phone calls. With so many of us choosing to communicate with text or email instead of voice, these tips might be even more important now.

You’re picking up voice mail, and there’s a message from a salesperso...

September 25, 2019

Thinking about hiring a learning development company to help you develop custom curriculum? Then it's a good idea to review other work they’ve done before you sign an agreement.

Our recent series on this blog described the five steps to take before hiring a cu...

August 14, 2019


Recently, we were contacted by a long-time client in the healthcare industry. She introduced us to a colleague who needed some help with training in another department at the same company.

On the surface, that’s nothing remarkable. We often get referrals within the sam...

July 3, 2019


Show me how to prune this tree.”

Teach me how to prune trees.” 

I would suggest that these statements are fundamentally different and, I suspect that for most people, they evoke different expectations. But we often confuse them and don’t stop to consider the differenc...

May 22, 2019


People often ask us, "What do you guys do, anyway?" In a nutshell, we develop training programs as well as consult with companies to help them more effectively educate their employees, business partners and customers.

But what does that really mean? Let me tell you a s...

Please reload

  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square