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October 7, 2020

For all its benefits, online learning often fails for one reason: abandonment. Too many students start courses but don’t finish them. The research varies, and there’s more of it for higher education than for corporate training. But the percentage of students who don’t...

August 5, 2020

Several years ago we were approached by a large outsourced call center company. They had tens of thousands of agents in call centers on five continents, and they didn’t have a unified company culture. Leadership had determined that is was due in part to the fact that t...

June 24, 2020

How do you make your classroom training more memorable? If you’re like most instructors, you’ll incorporate audio and video and even some physical activities. Adding these elements is great, but they engage only three of the five senses of your learners: sight, hearing...

June 3, 2020

If you’ve studied education, you might be familiar with the concept of "spacing." It suggests that to spread teaching or reinforcement activities over time increases retention and performance better than teaching the material all at once and move on.

One example is...

April 22, 2020

 

"The single biggest problem in communication is the illusion that it has taken place."

—George Bernard Shaw

Communicating clearly and effectively can be one of the biggest challenges for trainers. Often, the only difference between a good trainer and an excellent one co...

December 4, 2019

So you’ve just completed a large training program for your employees. You have a set of high-importance skills that you need to make sure your employees are proficient and reliable in performing. You’ve distributed all the training materials you have, and you’ve tested...

August 20, 2018

 

 

Hi! I’m your older self, writing to you from 30 years in the future. Here in 2018, we can send messages to the past, but only to our younger selves.

In this message I’ll give you lessons from the instructional design mistakes I made in the past, in hopes that you’ll a...

January 29, 2018

 

 

In previous entries of this blog, we have advocated for and advised adding different creative elements to your training to make it more memorable and learner-friendly. But adding a game just for the sake of having different, more exciting training is not a good idea.

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October 23, 2017

 

 

The development of training can be a difficult task for new instructors and seasoned veterans alike. New trainers must understand what makes it successful and then begin to build toward those goals. Experienced trainers must fight the tendency to become complacent or...

September 28, 2017

 

 

Do you want to make your training more scalable and effective, but don’t want to lose the "personal touch"? In-person or classroom training can be a great way to get together employees who are spread across different departments, job sites or offices. It gives traine...

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