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August 5, 2020

Several years ago we were approached by a large outsourced call center company. They had tens of thousands of agents in call centers on five continents, and they didn’t have a unified company culture. Leadership had determined that is was due in part to the fact that t...

June 3, 2020

If you’ve studied education, you might be familiar with the concept of "spacing." It suggests that to spread teaching or reinforcement activities over time increases retention and performance better than teaching the material all at once and move on.

One example is...

April 1, 2020

Training needs to be developed, delivered and maintained. If you have a plan to create it and deliver it, but no plan to keep it updated, it’s a two-legged stool and will topple over sooner or later.

When you are thinking about keeping training up-to-date, consider:

  • ...

June 5, 2019

 

If you are thinking about working for the first time with an outside curriculum development company to help you build an online or in-person training program, you may feel lost without a clear direction to start moving. But have no fear! In this series of blog posts,...

April 24, 2019

 

“How long do you anticipate the training will be?” is one of the first questions that learning development companies will ask you when you begin seeking cost estimates. But you’ll need to know more than if it is going to be two or eight hours of training. You'll also...

April 10, 2019

 

 

Often we’re called on to develop curriculum that teaches how to perform a task. It’s fundamental “how-to” training that can apply to everything from technical skills to soft skills. And it can range from a very simple two- or three-step process to a very complicated...

March 27, 2019

 

 

In addition to training materials, the subject matter experts on your team are a primary source for an online project and any follow-up questions you have. But often they’re at their day job and can’t help you immediately if you have a major concern, such as about in...

March 13, 2019

 

 

If you're thinking about working with an outside curriculum development company to help you build an online or in-person training program for the first time, you may feel lost without a clear direction. But have no fear: In this series of blog posts, we're outlining...

May 2, 2017

People love to play games. And they don’t mind that they’re constantly learning while they’re playing, simply because the experience is fun. Depending on the game, you adapt to new situations and learn lessons along the way to help you win; if you fail to learn, you’ll...

April 25, 2017

Why does your organization train? Is the purpose exactly the same for every training program? If not, why do all your programs seem so similar? Understanding the purpose before you design a training program can make it more effective and unique. Knowing the purpose can...

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