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Healthcare Process Improvement Training

The objective of this course is to teach physician practices the fundamentals of Lean process improvement. Since Lean was developed in the auto manufacturing industry, applying it to healthcare, while highly valuable, can be challenging for providers.

To help them identify opportunities for process improvement, we provided detailed examples of how Lean concepts and techniques can be used in physicians offices. In this section, we're illustrating the difference between a "push" system and a "pull" system to help students apply the concept to their practices.


We were responsible for all phases of production including scripting and storyboarding, instructional design, graphics, professional voiceover, and producing the screens using Adobe Captivate.

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